• To specify IT solutions to meet the strategic, financial and operational needs of Champ Cargosystems clients and to provide expert consultancy and advice to external and internal business units.
• Apply business knowledge to analyse external and internal requirements, and define solutions to be provided by the most suitable technical application or combination of applications.
• Fully document functional and technical solutions, obtain customer approval prior to technical development, and ensure updated system support documentation is produced and distributed at the time of implementation.
• Provide business and functional support to the technical team during development, and test programs after completion to ensure compliance with the specification.
• Support existing customer migrations and new customer implementations of new systems, enhancements, and business information by providing consultancy, demonstrations, support and training as required on an individual basis or at customer meetings and forums.
• Investigate operational problems, identify causes and support the testing and implementation of corrections.
• Build and maintain test libraries to support automated regression testing using automated testing toolsets as deemed appropriate by Champ Cargosystems.
• Provide expert product support and demonstrations to the Champ sales force when required.
 

Knowledge and skills
• In-depth knowledge of air cargo business and operational processes
• Knowledge of external systems interfacing with Champ systems.
• Knowledge of industry inter-system message formats, rules and applications.
• Knowledge of relational databases and reporting applications
• Knowledge of all PC software used in the specification, development, presentation and support of Champ products.
• Excellent written and oral communications skills
• Systematic approach to handling problems under pressure as part of a small team.
 

Experience
• At least 3 years operational experience in the air cargo industry
• At least 2 years experience in functional analysis and support of systems