Business Analyst - eCargo Application Services

As part of CHAMP’s eCargo Business Unit, the eCargo Portfolio team is overseeing the portfolio and helping to design new services.

Our eCargo Portfolio consists primarily of TRAXON cargoHUB, our leading Cargo Community System (CCS) connecting the global supply chain, and our suite of applications for Regulatory compliance: Traxon Global Customs, Traxon Global Security and Traxon Global eCommerce.

We are currently looking for a Business Analyst e-Cargo Application Services to join our team.

The role will be reporting to the Director e-Cargo Application Services.

In that role you will help specify IT solutions based on internal, customer or Industry requirements and specifically help define and model our One Record service offering.

Responsibilities

• To specify IT solutions to meet the strategic, financial and operational needs of CHAMP Cargosystems clients and to provide expert consultancy and advice to external and internal business units.
• Apply business knowledge to analyze external and internal requirements and define solutions to be provided by the most suitable technical application or combination of applications.
• Fully document functional and technical solutions, obtain customer approval prior to technical development, and ensure updated system support documentation is produced and at the time of implementation.
• Provide business and functional support to the technical team during development, and test programs after completion to ensure compliance with the specification.
• Support existing customer migrations and new customer implementations of new systems, enhancements, and business information by providing consultancy, demonstrations, support and training as required on an individual basis or at customer meetings and forums.
• Investigate operational problems, identify causes and support the testing and implementation of corrections.
• Provide expert product support and demonstrations to the CHAMP sales force when required.
• Provide expert pre-sales product support to our sales team or as part of Request for Proposals (project sizing, technical analysis, project planning).
• Assist and collaborate with our team, other CHAMP teams and with our customers.
• Remain current in industry trends and best practices in the Air Cargo industry, Information Technology and EDI topics in general and IATA One Record in particular.

To be considered as a successful candidate for this position, you should have the following education or relevant experience and skills:

• Bachelor's degree or master's degree in information technology or equivalent
• Knowledge of air cargo industry inter-system message formats, communication protocols and applications
• Experience in technical pre-sales support and RFP processes
• Customer oriented attitude and excellent organization and communication skills
• Team player who is comfortable collaborating with international colleagues and teams, including customers/clients
• Knowledge of all common PC office software under Windows
• Excellent written and oral communications skills in English. German, French and/or others will be a plus
• Ability to manage multiple projects independently and in parallel
• Readiness to travel world-wide, depending on customer projects

Following education, experience or skills will be considered as bonus:

• Knowledge of air cargo business and operational processes is considered as a big advantage
• Experience in setting up and using various data exchange formats/standards like JSON, XML and EDIFACT.
• Experience with air-cargo industry standards, like IATA CargoIMP, IATA CargoXML, IATA One Record.
• Experience with API technologies and modern data exchange concepts
• IoT knowledge of benefit
• Interested in logistics and airfreight industry
• Willingness to learn continuously

The selected candidate may be subject to the provision of an up-to-date (not older than 3 months) certificate of conduct as per legislation of 23 July 2016

CHAMP Cargosystems is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, ethnic background, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Please note that any personal data that you submit along with your application will be processed by CHAMP and may be processed by any of its global entities as necessary. These data will be treated in strict compliance with the applicable data protection legislation (i.e. the Law of 2 August 2002 on the protection of individuals with regard to the processing of personal data, as amended, and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, - the GDPR -, which entered into force on 25 May 2018, as well as any other subsequent regulation).

Further details on what is considered personal data, how it is processed by CHAMP as well as your rights in this regard can be found here. Any questions relating to this should be addressed to

CHAMP’s Data Protection Officer:

Gertrud Huberty

2, rue Edmond Reuter

Zone d'Activités "Weiergewan"

L-5326 Contern

Luxembourg

Email:  dpo@champ.aero  (Please do not use this email to send job application)